ok let me get this straight, I think im like the most calmest and patient person there is . I dun do tantrums and I dun get angry easily. Its just my nature to accomodate and adapt to suit the people around me, however there are limits ( like there are limits to buying only 2 bags in louis vuitton at paris ) but dats a different story altogether. so here goes
LOCATION : KOPITIAM JURONG WEST ST (ok i cant remember the st, but its the old banquet)
STALL : LATIFFA HURI
after hassling with the other aunties at the market, we decided to have breakfast, this being the nearest joint, we decided to retreat. looking ard with not much choice to choose from, we sette for nasi lemak, mum wanted soto from the same stall. Seeing two lines forming, i decided to join the one that says 'nasi lemak" cos i tot, im buying 4 plates and one soto, so majority goes to that line. waiting... 15 mins.. waiting finally my turn.
fat kakak : (with irritating face & arms flagging and asking in irritated fashion) HULLO HULLO HULLO
me: (blood goes up slowly, hullo?... wat a way to greet your customers i tot, nvm give chance)
kak, kasi nasi lemak 4
fat kakak : nak ayam tak
me : ok
me: ayam separate ke letak sama2?
fat kakak: terpulang kau ar (ooooooo rule number 1, 'kau' is not a service language)
me : kak order soto 1
fat kakak : tak boleh dik, soto line sana, sini nasi lemak only ( face contented after bitching own customer)
me : then macam mana? takkan saya nak kerat kan badan queue separuh sini separuh sana?
fat kakak : sana kau boleh order A - Z ...
( bloody hell, how was i suppose to know? no indication that line can order everything, and besides this line doesnt state "NASI LEMAK ONLY" and hullo the soto pot is 2 steps away from her, does she need to take a cab to pick the bowl and scoop the soup? )
at this point my bro-in-law came n ask again one bowl also cannot meh
fat kakak : one or half or quarter also cannot (rule number 2, its ok to educate customers and inform, not to redicule them)
me: (looking irritated and cut my bro in law n snap a sharp look at her) no need!.. we buy elsewhere
fat kakak happily dish out her nasi lemak and b4 handling the plates shouted to me, MY FREN, MY FREN, as an indication for me to take from her.
me : (looking totally pissed and gave her my rare 'no expression' face)
....... IM - NOT - YOUR - FREN .......
fat kakak : (getting the point) semua $11
me : gave her $12 without looking at her face n took the change.
by this time i think she knew im mad, but i dun think she is the sort that cares cos hey the stall is famous she thought, continueing with her rude greetings of HULLO HULLO HULLO to the next customer.
So moral of the story is, dun treat your customers like your frens, politeness goes a long way and using proper service languange is very important, being friendly is one thing, acting cute and funny doesnt work on everyone. Rude is no excuse, have proper indications and always always have basic courtesy, we dun expect top notch service from a coffeeshop stall, just basic simple 'pleases' and 'thank yous' and for the record, her food is not that great, its bland and tasteless. remember LATIFFA HURI, rude service bad food, wat a great combo. That shall be the first and last time im going there.